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How do I return an item?

Return Policy

If you are not satisfied with your purchase please contact us within 30 days from date of purchase at Prior authorization is required for any returned merchandise. All returned product must be accompanied with paperwork, customer contact information and an authorization number provided by New York Paint & Hardware.

There is a 15% restocking fee for opened items, used or past 30 days of purchase that are deemed returnable and authorized for return by Management. If merchandise was damaged during shipping, please save the original packaging and immediately notify our Customer Service Department at

All returned items must include all original parts, be in their original packaging, and in the condition in which they were received. A copy of your packing slip, and authorization number must be in-closed.

Ship your return to:

New York Paint & Hardware

Att: Returns Department

1593 2nd ave.

New York, NY 10028